Welcome to Sitecats Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

NOTE: Currently we are responding to tickets within 24 hours (Monday through Friday 9-5), but some tickets are answered within one hour. NOTE: Unless you have a support contract, or are currently in a production grace period, we will bill you for our work at our standard hourly rate (1/2 hour minimum).

If you are LOCKED OUT of your website and http://sitecats.com is also unavailable to you, please send us your IP address immediately to team@sitecats.com or fill out a ticket. We will be able to unlock your IP ban and whitelist your IP. Your IP address (numbers separated by periods) is listed below in

IP Address Lookup
IP Address

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Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

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We provide archives and history of all your current and past support requests complete with responses.

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