Welcome to Sitecats Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

NOTE: Currently we are responding to tickets within 24 hours (Monday through Friday 9-5), but some tickets are answered within one hour. NOTE: Unless you have a support contract, or are currently in a production grace period, we will bill you for our work at our standard hourly rate (1/2 hour minimum).

Open A New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Open a New Ticket

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

Check Ticket Status

Please Wait!

Please wait... it will take a second!